Day to day Issues
Home I Renting I Day to day
Communicating with office is easy, in person by appointment, email, post, sexy, website or by registering to one of our WhatsApp groups. Also there is a link incase you need to contact someone in the case of an emergency. The EMERGENCY page is well with familiarising yourself with.
Dial 0208 965 5537
You can call in person to the office by appointment or call the above number. Feel free to use the contact form on the home page of the website or join one of our WhatsApp groups, The WhatsApp groups allow you to submit photos or videos of repairs your are reporting to the Co-operative. You can email via the office postal address is:
Arneway Housing Co-operative Limited,
How do I you request a repair?
You can contact your housing officer during normal working hours (9am-5pm Monday to Friday, excluding bank holidays) & they will arrange a repair appointment for you. If your housing officer is not available, a voicemail greeting will give you a backup telephone number to call for in-hours emergency repairs.
PLEASE TAKE PHOTOGRAPHS ON YOUR PHONE IF POSSIBLE & SUBMIT TO YOUR HOUSING OFFICER VIA WHATSAPP. THIS IS VERY USEFUL AS IT ALLOWS US TO PASS ON THE DETAILS TO THE CONTRACTOR ENABLING A SPEEDIER RESOLUTION.
IF YOU ARE UNFAMILIAR WITH WHATSAPP CONTACT THE OFFICE SO IT CAN BE INSTALLED AND/OR EXPLAINED & YOU CAN BE INSTRUCTED HOW TO USE IT.
What happens if I have an emergency repair outside office hours?
See below for examples of repairs which are considered emergencies If your repair is not an emergency, you should wait until the office is open to report it to your housing officer.
However, if an emergency occurs outside of office hours, to gain access to the duty officer: CALL 0208 965 5537
When you report an emergency repair we aim to get someone to you within four hours & make the problem safe within 24 hours. Sometimes we might need to come back to complete carry out further work after it is made safe.