Data protection

Under the Data Protection Act 1998, you have a right to check any details we hold about you in our records. There are a few exceptions. For example, you will not be able to see information given to us by other people (like doctors or social workers) except with their permission. If you would like to see your records, contact your housing officer who will explain the procedure & arrangements.

All information we have about our residents is confidential. Usually we will not give your details to anyone without your permission.

Exceptions

There are a few specific exceptions to this, where strict guidelines apply. For example we may share information with authorities & agencies (such as the Government Agencies, Police or Local Authorities) to:

Help prevent & detect fraud.

Help prevent & detect crime.

Meet other legal obligations.

Support local strategies to reduce crime & disorder.

We will provide limited information to Housing Benefit offices & the Department for Work & Pensions to help you if you are claiming benefits. We will also provide limited information to gas & electricity providers. We will give your details to other members of staff only when it is necessary to provide a service to you. We treat it very seriously if someone breaks confidentiality. You should make a complaint if you feel your privacy has not been respected.