ASB Respect Line
Agreement I Anti-Social I Community I Complaints I Handbook I Respect Line I Rights I Rules I Security
Between 8pm and 8am ASB Respect Line looks after Anti-Social Behaviour reports for Arneway. Please keep your Housing Officer aware of reports. Remember to be vigilant and be aware of unusual behaviour.
- Overview of ASB
- How it works
9am - 5pm Arneway
0208 965 5537
5pm - 9am Respect Line
0800 075 66 99
ASB Respect Line - Anti-Social Behaviour
We want our residents to live in a safe, secure and comfortable environment. Tenants are responsible for their own behaviour as well as that of their visitors.
Anti-social behaviour comes in many forms, some of which can be:
Out of control dogs.
Playing loud music late at night.
We would not generally consider household noise such as children playing to be anti-social behaviour.
Anti-Social Behaviour Reporting Service
When you are experiencing antisocial behaviour it can be detrimental to your wellbeing. We have contracted ASB Operations to be your first port of call if you are experiencing anti social behaviour they react outside office hours. Take a few moments to visit their website and see how they might help you if you are affected by someone else's behaviour.
ASB Operations / Respect Line is Arneway's out of hours helpline number available to residents experiencing problems of antisocial behaviour. Their team is available whenever the Housing Office is closed,
ASB Operations / Respect Line already works with over 50 Associations all over the country, covering no less than 250,000 social housing properties, making the service the largest dedicated ASB Helpline in the UK.
Please visit 'The ASB App' section of the ASB Operations website for further information about how there new innovative and unique evidence app will help transform the way our Association tackles anti social behaviour.
To report anti-social incidents out of hours
Call Respect Line 0800 075 66 99 reference Arneway
If you report anti-social behaviour to ASB Operations / Respect Line, they will:
Take this seriously and investigate your problem.
Offer support and communicate with you in your own language if needed.
Put you in touch with any local support groups.
Carry out any necessary repairs.
Provide extra security or try to move you if it is not safe for you to stay in your home.
Take action to resolve the problem.
For those committing anti-social behaviour it should be noted legal action can be taken and for the most serious kinds of anti-social behaviour, this can lead to someone losing their home.
We believe that everyone has the right to live in peace. Harassment and hate crime may be motivated by race, gender, sexuality, age, disability or religion. Abuse, harassment & violence against others will not be tolerated.
If you experience harassment, you can:
Report it to your housing officer.
Report it to the police.
Report it via a third party support organisation.
We will take necessary action to resolve the harassment or hate crime. If you see or hear harassment, hate crime or anti social behaviour please report it to your housing officer even if you are not directly involved.
Our tenancy conditions are intended to make sure that you or your visitors are considerate to those people living around you. Most of the homes that we provide are very close together and some have shared areas. This means that a certain amount of noise and differences in lifestyle should be expected. Sometimes these differences may lead to a disagreement between neighbours. In most cases you should try to sort out these problems yourselves. Raising the issue with your neighbour and explaining the effect it is having on you is usually the best way forward. Your neighbour may not be aware they are disturbing you and by speaking directly a compromise may be reached.
If you’re not able to solve the problem on your own, or do not feel able to speak to your neighbour, then please, discuss the issue with your housing officer. You may be referred to a mediation service or provided other advice to resolve the problem.
- Harassment and Hate Crime
- Neighbour Disputes