The rules and Procedures for the Maintenance and Repairs for all tenantsPolicy and Procedure on equal opportunitiesNoise and Nuisance PolicyConflict of Interest PolicyPolicy and Procedure on equal opportunitiesComplaints Policy – Office ProceduresPolicy 49-Board Reports Complaints & Service ImprovementsTSMs collected from tenant surveys 2024/25A Self AssessmentComplaints performance report 07/2026Goverance body 07/2026TSMs-1-1
About Us/Policy Documents
Governance Library
Policy Documents
Arneway has 12 policies in place. Fifteen are given to every member when they join; the rest are held by the office and available to any member on request.
Requests
Any member can ask the office for a copy of any policy. No charge, no reason needed.
Total in force
11
The Library
Document
Where to read it
The rules and Procedures for the Maintenance and Repairs for all tenants
Read →Noise and Nuisance Policy
Read →Conflict of Interest Policy
Read →Policy and Procedure on equal opportunities
Read →Complaints Policy – Office Procedures
Read →Board Reports Complaints & Service Improvements
Read →TSMs collected from tenant surveys 2024/25
Read →A Self Assessment
Read →Complaints performance report 07/2026
Read →Goverance body 07/2026
Read →TSMs-1-1
Read →Policy changes are agreed at meetings and recorded in the minutes. To request any of the remaining policies, contact the office on 0208 965 5537.
Policies are the co-op’s promises
They bind the office and the Board as much as they bind members. If you think one is not being followed, say so.